Because most of our products are custom, we are not able to accept returns on them. Once your order is manufactured, it is not possible to return it for a refund. Our ordering process is designed to eliminate the need for a return. Each order is made exactly to client’s specifications and manufactured only after a written acceptance. Each order receives a Visualization, a computer simulation of a product before it is manufactured. Based on this visualization, a client is able to make corrections and/or changes. Each order requires clients approval before it is manufactured.
In the event your product or products get damaged during shipping, we guarantee a free replacement.
To contact us regarding damaged or defective award(s), please contact our customer service team at 1-613-938-6444 as all returns must be authorized for tracking purposes.
- We must be notified of defects or damages within 7 business days of the order delivery date.
- All returns of non-custom orders are subject to a 30% restocking charge.
- Custom Awards, Engraved or Etched Products, Heat Transfer Products, Embroidered Products are NON-REFUNDABLE
- Shipping charges are NON-REFUNDABLE.