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Return Policy

Because most of our products are custom, we are not able to accept returns on them. Once your order is manufactured, it is not possible to return it for a refund. Our ordering process is designed to eliminate the need for a return. Each order is made exactly to client’s specifications and manufactured only after a written acceptance. Each order receives a Visualization, a computer simulation of a product before it is manufactured. Based on this visualization, a client is able to make corrections and/or changes. Each order requires clients approval before it is manufactured.

In the event your product or products get damaged during shipping, we guarantee a free replacement.

To contact us regarding damaged or defective award(s), please contact our customer service team at 1-613-938-6444 as all returns must be authorized for tracking purposes.

  • We must be notified of defects or damages within 7 business days of the order delivery date.
  • All returns of non-custom orders are subject to a 30% restocking charge.
  • Custom Awards, Engraved or Etched Products, Heat Transfer Products, Embroidered Products are NON-REFUNDABLE
  • Shipping charges are NON-REFUNDABLE.

Your source for Corporate, School and Sporting Awards